Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
friendly staff
convenient location
lack of room cleanliness
limited dining options
8.0/10
Great
Rooms
7.8
Location
8.7
Service
9.1
Dining
7.1
Guest reviews
8.0/10
based on 26 reviews
8.2
8.2/10based on 13457 reviews
Herbert
United Kingdom,
May
2024
9.0/10
I absolutely loved my stay at the hotel! The location is so convenient, just a short walk from the airport and close to everything I needed. The service was top-notch, with everyone from reception to the restaurant staff providing exceptional service. The rooms were comfortable with a great view of the airport. The dining options were good, especially for someone like me with dietary restrictions. The facilities were well-maintained and added to the overall enjoyment of my stay.
Rooms
9.0
The rooms were comfortable with a great view of the airport.
Service
9.0
The service was excellent throughout my stay, from reception to the restaurant.
Location
10.0
The hotel's location is super convenient, just a short walk from the airport.
Dining
8.0
I found the dining options to be good, especially for someone with specific dietary needs.
Facilities
9.0
The facilities were well-maintained and added to my overall experience.
Ryan
United Kingdom,
April
2024
7.0/10
I had a mixed experience at the hotel. The rooms were not cleaned thoroughly, although the bed was comfortable. However, I appreciated the tea and coffee available. The lack of outside world access was a downside.
Rooms
6.0
The bed was comfortable but the room wasn't cleaned except for the bed. Tea and coffee were provided.
Service
9.0
The staff, especially the person who checked me in, provided exceptional service. They were attentive and friendly throughout my stay.
Location
8.0
The hotel is conveniently located within walking distance of the Brisbane domestic terminal. It's just a short covered walkway away from the airport, making it very accessible.
Dining
5.0
The dining options were limited for someone with lactose intolerance. Instant coffee was available, but I missed having a cappuccino.
Facilities
7.0
friendly staff
lack of room cleanliness
Brian
United Kingdom,
April
2024
7.8/10
The hotel is conveniently located near the Brisbane airport, with fantastic parking options and closeness to the domestic terminal. The rooms are spacious with basic amenities, though cleanliness could be improved. The service provided, from reception to restaurant, is exceptional. The dining options offer healthy choices but lack diversity. Overall, a convenient stay for airport proximity.
Rooms
7.0
Spacious rooms with standard basics, suitable for suitcases, but cleanliness needs enhancement.
Service
9.0
The service throughout my stay was exceptional, from the welcoming check-in to interactions with the staff.
Location
8.0
The hotel is very near to the domestic terminal, within a short walk via a covered walkway from the airport.
Dining
7.0
The dining options include healthy choices but could benefit from more variety.
Facilities
8.0
The facilities are adequate, offering all necessary services for a comfortable stay.
Gerry
United Kingdom,
April
2024
8.4/10
I had a wonderful stay at this hotel. The rooms were clean and comfortable, and the staff provided exceptional service. The location was perfect, close to the airport, and the dining options were great. However, the space in the cafe downstairs was a bit limited.
Rooms
8.0
The room I stayed in was comfortable, with a spacious and cozy bed.
Service
9.0
The staff, from reception through to the restaurant and management, were all incredibly welcoming and provided excellent customer service.
Location
9.0
The hotel is conveniently located near the domestic terminal of Brisbane airport, making it easy to get to for late overnight stopovers or early morning flights.
Dining
8.0
I enjoyed the dining options at the hotel, especially the healthy choices available.
Facilities
8.0
The hotel's facilities were great, especially the clean and comfy beds that made my stay relaxing.
Mike
United States,
March
2024
8.2/10
I had a great stay at the hotel, with a convenient location near the Brisbane airport. The rooms were cozy and had a fabulous shower, but they lacked a bit of variety in amenities. The service from check-in to the restaurant was exceptional. The proximity to the airport was incredibly convenient, though at times it felt too close. The dining options were satisfactory, but I wish there were more healthy choices. Overall, it was a comfortable and pleasant experience.
Rooms
8.0
My room had a fabulous shower and a view over the airport. It had all the standard basics I needed for a cozy stay.
Service
9.0
The staff, from reception to the restaurant, provided exceptional service throughout my stay.
Location
9.0
The hotel is right by the airport, making it incredibly convenient for travelers.
Dining
7.0
The dining options included some healthy choices, which was nice, but I wished there were more varieties to choose from.
Facilities
The hotel offered great facilities, including dry cleaning, housekeeping, and tours/ticket assistance.
Donald
United Kingdom,
February
2024
8.2/10
I had a pleasant stay at this hotel with a great view of the airport from my room. The bathroom was spacious and even had a shower designed for wheelchair users, which was very thoughtful. The standard basics were all covered, making it a comfortable stay. However, on late flights, the restaurant was not open, limiting food options for guests.
Rooms
8.0
The room had a great view of the airport and was equipped with the standard basics. The bathroom was spacious and included a shower designed for wheelchair access.
Service
9.0
The staff, from reception to the restaurant, provided exceptional service. I was impressed by their attention to detail and friendliness throughout my stay.
Location
9.0
The hotel's location is very convenient, within walking distance from the domestic terminal of Brisbane airport via a covered walkway. It took me only about 5 minutes to walk there, making it easy to access.
Dining
7.0
The dining options were good, with healthy choices available. However, the restaurant was not open late at night, which could be inconvenient for guests arriving on late flights.
Facilities
8.0
The hotel offers a range of facilities including dry cleaning, housekeeping services, and airport shuttle options. Additionally, tours and ticket assistance are also available to guests.
James
United Kingdom,
February
2024
8.4/10
I had a pleasant stay at this hotel. The rooms were clean and comfortable with a very comfortable bed, but there was a lack of a bedside table which was a bit inconvenient. The service was top-notch, with exceptional customer service from reception to the restaurant staff. The location was convenient, being in walking distance from the domestic terminal of Brisbane airport. The dining options were good, especially for those with dietary restrictions, and the facilities provided added value to my stay.
Rooms
8.0
The rooms were clean and comfortable with a very comfortable bed.
Service
9.0
The service was excellent, with exceptional customer service from reception through to the restaurant.
Location
9.0
The location was convenient, being in walking distance from the domestic terminal of Brisbane airport.
Dining
8.0
The dining options were good, especially for those with dietary restrictions.
Facilities
8.0
The facilities provided added value to my stay.
Harold
United Kingdom,
January
2024
7.6/10
The hotel offers a nice view across the airport from the rooms, ideal for plane watching, but the cleanliness could be improved. The service was exceptional from check-in to dining, showcasing the staff's dedication. The location is within walking distance of Brisbane domestic terminal, making it convenient for travelers. The dining options, though with healthy choices, lacked variety, and instant coffee was a letdown.
Rooms
7.0
The rooms provide a great view of incoming planes and a nice view across the airport, perfect for plane enthusiasts.
Service
9.0
I experienced exceptional service from the reception to the restaurant staff. The team goes above and beyond to ensure a pleasant stay.
Location
8.0
The hotel is conveniently located within walking distance of Brisbane domestic terminal, making it extremely convenient for flight connections.
Dining
6.0
The dining options, even if with healthy choices, were limited in variety. The absence of included items like Sicilian pastries was a bit disappointing.
Facilities
8.0
The hotel offers amenities like dry cleaning, housekeeping, and airport shuttle services, ensuring a comfortable stay for guests.
Alasdair
United Kingdom,
January
2024
8.8/10
The hotel on level 9 with a view offers all amenities needed but lacks access to the outside world. The service is exceptional from reception through to the restaurant and management on shift. Conveniently situated for easy airport access but lacks instant coffee for lactose intolerant guests. The facilities are modern and spacious with great airport proximity.
Rooms
9.0
The rooms on level 9 with a view and all amenities needed were comfortable.
Service
10.0
The staff provided excellent customer service, from check-in to various hotel services.
Location
9.0
The hotel is conveniently situated for easy access to the airport, via a covered walkway in just 5 minutes.
Dining
7.0
The dining experience lacks instant coffee for lactose intolerant guests.
Facilities
9.0
The hotel offers modern and spacious facilities.
Jason
United Kingdom,
December
2023
7.8/10
The hotel is conveniently located near the airport with a covered walkway for easy access. The rooms are well-equipped and spacious, featuring a fabulous wheelchair-friendly shower. The service provided from check-in to dining was exceptional, and the dining options offered healthy choices. Although the pricing was reasonable, some amenities like the instant coffee could be improved.
Rooms
8.0
The room was well-designed with a fabulous shower and all necessary amenities. The bathroom was spacious and wheelchair accessible.
Service
9.0
The service was exceptional from check-in through to dining, exemplified by the attentive staff and management. Various services like dry cleaning and tours were offered.
Location
8.0
The hotel's location right by the airport, connected with a covered walkway, made traveling convenient. It was also within walking distance of the domestic terminal.
Dining
7.0
The dining experience provided healthy options, but improvements could be made in terms of the quality of coffee served. The pricing for dining was reasonable.
Facilities
7.0
The hotel offered a variety of facilities including a restaurant with healthy options and ice cream. However, the quality of the hot drink could be enhanced.
Spacious rooms
Instant coffee quality
Pat
United Kingdom,
November
2023
7.6/10
I found the hotel's location very convenient, being within walking distance from the domestic terminal of Brisbane airport. The service from reception to the restaurant staff was exceptional, providing excellent customer care. However, the room's layout with a small space where the bathroom took up half was a bit cramped, and it didn't seem to be cleaned thoroughly except for the bed.
Rooms
7.0
The room, although in good condition, felt a bit tight with the bathroom taking up a significant part of the small space.
Service
9.0
The staff, from reception through to the restaurant team, provided exceptional service during my stay.
Location
8.0
The hotel's proximity to the domestic terminal of Brisbane airport was very handy for my early flight, making it a great choice for travelers needing quick access to flights.
Dining
7.0
The dining options catered well even for lactose intolerance, but some extras like a cappuccino with a hot drink were not included.
Facilities
7.0
The facilities met my basic needs during the stay, with no notable highlights or downsides.
Thomas
United Kingdom,
November
2023
8.2/10
I had a pleasant stay at the hotel. The rooms were comfortable and had all the amenities I needed, with a nice view across the airport. The service from reception to the restaurant staff was exceptional, making me feel very well taken care of. The location was super convenient being just a 5-minute walk from the airport via a covered walkway. However, the dining options were a bit limited for my taste.
Rooms
8.0
My room on level 1 was equipped with all the amenities I needed and had a nicely designed wheelchair-accessible shower. The view across the airport was a nice touch.
Service
9.0
The staff provided exceptional customer service from the moment I checked in. Everyone, from the reception to the restaurant team, was on point, ensuring a pleasant stay.
Location
9.0
The hotel's location right at the airport was super convenient for easy access. Being within walking distance of the domestic terminal of Brisbane airport was a big plus.
Dining
7.0
The dining options were satisfactory but somewhat limited. I wish there were more choices available, especially for a lactose intolerant like me.
Facilities
8.0
The hotel offered a great range of facilities including dry cleaning, housekeeping, and even an airport shuttle service, which added to the overall convenience of the stay.
Steve
United Kingdom,
November
2023
8.4/10
The hotel is conveniently situated for easy access to the domestic airport, with clean and comfortable rooms offering an awesome view. The service was exceptional, from reception to management, providing excellent customer service. The dining options cater well to those with dietary requirements. On the downside, the price may not fully align with the overall value offered.
Rooms
8.0
The room, where the bathroom took up half of the small space, was in good condition with a shower and offered an awesome view.
Service
9.0
The service, from reception through to the restaurant, was top-notch with staff providing exceptional service.
Location
9.0
The hotel is conveniently situated for easy access to the domestic airport, with a covered walkway just 5 minutes away, making it very convenient for travelers.
Dining
8.0
The dining experience was excellent, catering to lactose intolerant guests and offering a variety of Asian dishes.
Facilities
8.0
The hotel provides a range of facilities to ensure a comfortable stay for guests.
Jack
United States,
September
2023
8.2/10
I had a pleasant stay at the hotel with a room offering a nice view of the airport control tower. The bathroom was of a good size, and the standard basics were covered well. The service throughout my visit, from check-in to interactions with the restaurant and management, was exceptional. The convenience of various amenities like dry cleaning, housekeeping, and airport shuttle services made my stay even more enjoyable. Although I didn't find a restaurant on-site, the easy access to the airport and the proximity to the domestic terminal of Brisbane airport were definite highlights. The dining experience provided healthy options, but additional extras would have been appreciated. Overall, a good value for money stay close to the airport.
Rooms
8.0
The room had a nice interior design and a fascinating view of the airport control tower. The bathroom size was great, and all the standard essentials were provided.
Service
9.0
The service from check-in to all interactions with the staff was exceptional. The team went above and beyond to ensure I had a pleasant stay.
Location
9.0
The hotel's proximity to the airport and the short walk to the domestic terminal made it extremely convenient for travelers. The staff were friendly and the entertainment center was nearby.
Dining
7.0
The dining options offered healthy choices, but some additional extras would have enhanced the experience.
Facilities
8.0
The hotel provides all the necessary facilities for a comfortable stay. The inclusive amenities complemented the overall experience.
convenient location
limited dining options
Hugh
United Kingdom,
September
2023
8.2/10
I had a pleasant stay overall at the hotel. The rooms were in good condition and offered a great view of the airport, but unfortunately, there was no balcony for fresh air. The basic facilities were sufficient for my needs. The service, from reception through to the restaurant staff, was exceptional, and the management was very attentive during my stay. The hotel provided a range of services, including dry cleaning, housekeeping, airport shuttle, paid airport shuttle, welcome drink, and tours/ticket assistance.
Rooms
8.0
The rooms were in good condition with a great view of the airport and had basic facilities.
Service
9.0
I was impressed by the exceptional service from the reception to the restaurant staff. The management was on top of things and made sure my stay was enjoyable.
Location
9.0
The hotel's location was very convenient, being in walking distance from the domestic terminal of Brisbane airport via a covered walkway. It was so close to the airport that carrying bags was no problem at all.
Dining
7.0
However, the fresh meat was a plus point.
Facilities
8.0
The hotel had all the necessary facilities to make my stay comfortable and convenient.